Returns, Refunds & Cancellations
Our goal is to make sure you're happy with every purchase
Order Cancellation
You may cancel your order at any time before the item has been shipped. There are no cancellation fees — you will receive a full refund to your original payment method, typically within 3–5 business days.
To cancel an order, submit a support ticket or email support@midwest-outlet.com with your order number. Once an order has shipped, it cannot be cancelled and our return policy below will apply.
30-Day Return Policy
We offer a 30-day return policy on eligible items. If you're not satisfied with your purchase, you may return it within 30 days of delivery for a full refund, provided the item meets the following conditions:
- ●The item must be unused and in its original condition.
- ●The item must be in its original packaging with all tags, manuals, and accessories included.
- ●The item must not be marked as “Final Sale.”
Final Sale Items
⚠ Important: Items marked as “Final Sale” are NOT eligible for return, exchange, or refund. These items are sold at deeply discounted prices and all sales are final. Please review product listings carefully before purchasing Final Sale items.
How to Initiate a Return
- 1.Submit a support ticket or email support@midwest-outlet.com with your order number and reason for the return.
- 2.Our team will review your request and provide you with a return authorization and shipping instructions.
- 3.Pack the item securely in its original packaging and ship it to the provided address.
- 4.Once we receive and inspect the item, your refund will be processed.
Refund Processing
Refunds are processed within 5–7 business days after we receive your returned item and verify it meets the return conditions. Refunds are issued to your original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.
Return Shipping Costs
Return shipping costs are the buyer's responsibility unless the return is due to a defective or incorrectly shipped item. We recommend using a trackable shipping method to ensure your return is received.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. Include your order number and photos of the damage. We will arrange a replacement or full refund at no additional cost to you, including return shipping.
Exchanges
We do not offer direct exchanges at this time. If you need a different item, please return the original purchase for a refund and place a new order for the desired item.
Dispute & Resolution Policy
If you believe your order was charged incorrectly, you did not receive your item, or you are not satisfied with the resolution of a return, we encourage you to contact us first before filing a dispute with your payment provider. We are committed to resolving issues quickly and fairly.
- ●Submit a support ticket or email support@midwest-outlet.com with your order number and concern.
- ●We will respond within 1–2 business days with a resolution.
- ●If we are unable to resolve your concern, you may file a dispute with your bank or payment provider.